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 BUSINESS CHALLENGE
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The behaviour of others can be one of the most challenging situations for any manager. The ability to manage both the psychological and practical sides to difficult behaviour is the defining characteristic of a great manager or team member.
 TARGET AUDIENCE
Dealing with Difficult Behaviours provides all the necessary skills to effectively manage difficult behaviour within and outside the workplace.
If you are faced with dealing with the difficult behaviour of colleagues, suppliers or clients this programme is an essential business tool. Workplace personality difficulties will become a thing of the past.
 LEARNING OUTCOMES
On successful completion of this programme, it is expected you will have the tools to be able to:
- Develop confidence and control when dealing with difficult people
- Know how to communicate effectively and generate co-operation from others
- Understand your own emotional states and how to control them to avoid being manipulated
- Read the early signs of conflict and what to do to avoid escalation
- Use effective methods to diffuse or resolve situations with difficult people without becoming emotionally charged
- Gain the confidence to become an effective communicator
- Be able to diffuse or resolve conflict in the workplace and to solve problems in a creative manner
- Reduce the stress caused when difficult people are not dealt with effectively
 PROGRAMME STRUCTURE
This programme is based on interactive and participative learning methods. You are encouraged to contribute your own experiences, to address specific difficulties that you encounter in your business relationships.
 IN-COMPANY OPTION
NZIM will partner with you to deliver a customised programme for your organisation. NZIM partner with some of New Zealand’s leading organisations, to deliver high quality learning programmes, designed to meet specific organisational needs.
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