 BUSINESS CHALLENGE
This programme will help participants to prevent or manage conflict successfully, while preserving the goodwill and the cooperation of those involved or affected. Invaluable skills for early intervention, conflict containment and resolution, and mediation will be gained. The programme provides practical experience in a wide range of real-life scenarios of personal and professional conflict.
 TARGET AUDIENCE
Participants will benefit if they:
- Are in a leadership position e.g. as a manager, coach, supervisor or team leader
- Are to be promoted to a leadership position
- Work with community or interest groups
- Are experiencing destructive conflict in their workplace or in their private life
- Have been called upon to help with prevention, management or mediation of a conflict
- Want to understand the dynamics of human interaction or conflict, and if they want to actively promote harmonious work and personal relationships
 LEARNING OUTCOMES
On successful completion of this programme, it is expected you will have the tools to be able to
- Recognise the early signs of a conflict and identify its key drivers and characteristics
- Select appropriate response options in relation to the different types of conflict
- Understand the dynamics of conflict and be able to apply strategies, models and skills to resolve and manage conflict effectively
- Understand their own and other's behaviour in relation to conflict
- Be able to confidently manage themselves in the face of personal and professional conflict
- Be able to help others to resolve their personal of professional conflicts through effective mediation
- Have effective ways to continuously assess their effectiveness as a conflict manager and mediator
- Introduce and maintain effective management strategies and methods in a team, group, department or company.
 PROGRAMME STRUCTURE
The programme is highly interactive and involves the sharing of your own experiences combined with practical solutions, role-plays, case studies and other exercises. Pre-course preparation is required, so we are able to analyse your behavioural profile in your work environment and how this relates to your own behaviour in the face of conflict.
 IN-COMPANY OPTION
NZIM will partner with you to deliver a customised programme for your organisation. NZIM partner with some of New Zealand’s leading organisations, to deliver high quality learning programmes, designed to meet specific organisational needs.
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